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Privacy Policy

Contents

Overview

At Kenmore Caravans, we value the trust our customers, suppliers, and employees place in us when they provide their personal data. Protecting your information is one of our highest priorities, and we strive to be transparent about how and why we use your data. Your privacy is important to us, and we comply with the General Data Protection Regulation (GDPR) to ensure your data remains secure.

Who We Are

Kenmore Caravans Limited is a family-owned business, managed by its owners. You can contact us at:

Your Rights

Under data protection laws, you have the right to:

  • Object to how we process your personal data.

  • Access, correct, delete, or restrict the use of your personal information.

  • File a complaint with us or with the data protection regulator.

If you wish to exercise any of these rights, please contact us using the details above.

How We Collect Your Personal Information

We collect and store personal information that you provide to us directly. Additionally, for legal and security purposes, we may collect personal information through CCTV monitoring. However, we do not record phone calls for training or quality control purposes. We also do not collect personal data from third-party sources.

How We Use Your Personal Information

We use your personal data for the following purposes:

  • Providing products and services, including warranty registrations and claims.

  • Meeting legal and regulatory requirements.

  • Enhancing and marketing our products and services.

  • Managing HR, payroll, and pension services for employees.

Our Products & Services

Some of our services require us to collect certain personal information before we can proceed, such as identity verification for Black Horse Caravan finance. If we do not receive the required personal data, we may not be able to provide certain products or services.

Sharing & Transferring Personal Information

We may share your personal information:

  • With our suppliers to provide you with the best service.

  • With regulatory authorities and law enforcement when legally required.

We do not transfer personal data outside the UK.

Data Retention

We securely retain your personal data for as long as necessary for warranty, sales, and HR purposes.

Your Consent

In certain cases, we require your consent to use your personal information (e.g., for marketing purposes). However, in most cases, we process data based on legal requirements or contractual obligations. If you have given consent, you have the right to withdraw it at any time.

Third-Party Data Sharing

We are committed to safeguarding your personal information. We will never sell or pass your details to third parties for marketing or promotional purposes.

For further inquiries regarding our Privacy Policy, feel free to contact us at admin@kenmorecaravans.co.uk.