Privacy Policy

Our Privacy Policy

At KENMORE CARAVANS we value the trust placed in us by customers, suppliers and employees who give us their personal data. Data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it. Your privacy is really important to us, and we understand how important it is to you. Like all UK and EU companies, we have moved to GDPR to make sure your data is as safe as possible.

Who we are

Kenmore Caravans Limited is a family business, managed by it’s owners. You can get in touch with us by post at our main office at 119 Huddersfield Road, Mirfield, WF14 9DA and by email at: admin@kenmorecaravans.co.uk.
Your rights

You have the right to object to how we process your personal information. You also have the right to access, correct, sometimes delete and restrict the personal information we use. In addition, you have a right to complain to us and to the data protection regulator.

How we gather personal information

We store the information you give us personally/directly. Sometimes for your safety and for legal reasons we collect personal information by recording and monitoring our CCTV systems. We do not record calls for training and quality control. We do not collect any personal information from any other source.

How we use your personal information

We use personal information to provide customers with products and services, warranty registrations and claims, to comply with the law, and to improve and market our products and services. We will use information supplied by employees to process HR and payroll/pension services.
Our products and services
We need some personal information before we can provide our products and services to you, for example to allow us to check your identity, eg Black Horse Caravan finance. In some cases we won’t be able to provide products and services to you if we don’t have all the personal information we need.

Sharing and transferring personal Information

We share personal information with our suppliers where needed to provide you with the best service. We also share personal information with regulators and law enforcement if required. We do not transfer personal information to other countries outside the UK.

Keeping personal information

We keep your personal information securely for as long as we need to for warranty, sales and HR purposes.

Your consent

Sometimes we need your consent to use your personal information (for example for marketing). We won’t always need consent to use personal information – for example if we need it to meet regulatory requirements or to perform a contract with you. Customers who have purchased a caravan or service from us have a contract in place as an alternative to consent. Where this is in place or you have given us consent, you have the right to withdraw it at any time.

Third Parties

We want the best for our customers and employees and we will never pass your details on to other companies to offer you products and services.

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Testimonials

Hi Sally, it has been a pleasurable experience buying our caravan from you. Mark has been a great source of information and made the whole process very easy. Thank you for making the process a pleasure.
Mr HughesCustomer
Hi Sally, it has been a pleasurable experience buying our caravan from you. Mark has been a great source of information and made the whole process very easy. Thank you for making the process a pleasure.
Mr HughesCustomer
Yesterday, we bought a new Coachman 460 from Kenmore Caravans at Mirfield. I can only describe it as an excellent experience. Brendan Hughes, the Salesman, was so helpful, he clearly knew the product inside out. No hard sell, just comprehensive advice and support. His knowledge and manner was outstanding! His approach alone, convinced us we were making the right decision to buy from Kenmore as well of course the actual caravan!!I would, without a doubt, recommend Kenmore Caravans for your next purchase. A good, honest company, with the staff and expertise that underpins quality and service.
Paul & SteveCUSTOMER
Bought our first ever caravan from here last August, a 2012 Swift, we've used it around a dozen times, never let us down, just had our service done at Kenmores, all good, great damp report. Mentioned 2 issues as it was still under warranty, the boss wasn't around so they said we would be contacted. Recieved telephone call day after to say both would be covered under warranty including an issue we just briefly mentioned and didn't really expect them to cover. Yes they may be slightly more expensive but definitely worth every penny.
Mrs M Google ReviewCustomer
We wish to commend your staff member Sarah who dealt with our online purchase with professionalism and courtesy. As we live in Australia it is difficult to obtain spare parts for our Isabella awning locally and for the second year in a row we have sourced them readily from yourselves with Sarah’s help.
Ms KershawCustomer
Been dealing with Kenmore for years. Nice bunch of people to deal with. Bought our caravan from them and they have looked after it for us ever since. Looking at buying a new one soon, will keep checking to see what they have in.
Mrs B Google ReviewCustomer
The Parts dept really knows their products.I was looking for a replacement caravan battery box . After speaking with the Parts dept, I felt they knew their products extremely well and advised me correctly on which to purchase. The item was dispatched that day and with overnight courier, arrived safely and well packaged the next.
Mr StuartCustomer
Thank you for providing just a great caravan and making the buying of our caravan a pleasurable experience.We picked up our Coachman Pastiche today and I can’t thank Brendan enough. He was superb today with all the help he gave us. He answered all my questions and some of them would have been stupid no doubt and not once did we feel rushed. He helped us from getting there till we left the forecourt.We will continue to use the shop at Kenmore and will be having our caravan serviced regular there too.
Mr MiddletonCustomer
The staff at Kenmore Caravans are amongst the most helpful and friendly we have ever encountered.
Mrs F Google ReviewCustomer

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