Status Disclosure

Status Disclosure

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Firms are required by the FCA to provide status disclosure documents to consumers who are considering buying certain financial products. It is therefore important that you read this document. It explains the service you are being offered in relation to finance. Please use this information to decide if our services are right for you.

Whose Products Do We Offer?

Should you require finance to assist with the purchase of a vehicle, we can introduce you to a limited number of lenders we work with, who offer a range of finance products. If you request it, we can provide a list of lenders we work with.

Which Services Will We Provide You With?

We are a credit broker and not a lender.

We will explain the finance products available to you from the lenders we work with and advise on the suitability of those finance products, after we have assessed your needs. You will then need to make your own choice about how to proceed.

We are not an independent financial advisor. We do not assess the wider market for finance or provide any advice on whether the finance products we offer represent the best value you could obtain.

What Will You Have To Pay Us For Our Services?

We do not charge you a fee for our services.

We will receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. These arrangements are negotiated with our lenders in advance and do not give us any discretion to negotiate or adjust your annual percentage rate (APR) or any other item included in the total charge for credit. The APR may vary according to your credit status or the amount you borrow. The commission we earn does not change in relation to the type of finance (Hire Purchase, Personal Loan or Personal Contract Purchase) you choose or the length of the finance agreement.

At any time prior to concluding your vehicle purchase, if you are an individual, sole trader or small partnership, you are entitled to request details of any commission we will receive as a result of arranging your finance with a lender. This request can be made from the Salesperson handling your sale, or by contacting admin@kenmorecaravans.co.uk

Who Regulates Us?

Kenmore Caravans Ltd are authorised and regulated by the Financial Conduct Authority. 

Our permitted business is to act as a broker for consumer finance.

You can check this on the FCA register by visiting the FCA website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 or 0300 500 8082

Ownership

Kenmore Caravans Limited is a privately owned Limited Company.

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Testimonials

Hi Sally, it has been a pleasurable experience buying our caravan from you. Mark has been a great source of information and made the whole process very easy. Thank you for making the process a pleasure.
Mr HughesCustomer
Yesterday, we bought a new Coachman 460 from Kenmore Caravans at Mirfield. I can only describe it as an excellent experience. Brendan Hughes, the Salesman, was so helpful, he clearly knew the product inside out. No hard sell, just comprehensive advice and support. His knowledge and manner was outstanding! His approach alone, convinced us we were making the right decision to buy from Kenmore as well of course the actual caravan!!I would, without a doubt, recommend Kenmore Caravans for your next purchase. A good, honest company, with the staff and expertise that underpins quality and service.
Paul & SteveCUSTOMER
We have had a bit of a turnover of caravans over the last few years (one, crashed, one drowned) and throughout Kenmore have been incredibly supportive. We have rung them from abroad, and they have been really helpful. They sent us a new nose wheel to Slovenia, after ours disappeared and we couldn't find one in Slovenia. They helped us get our crashed caravan back from France. They gave us brilliant advice and help about our Insurance claims. I cannot recommend them enough. We are really grateful for their help and assistance. Hopefully, we will not need another caravan for a while, but when we do, Kenmore is where I will be buying it.
Mr BatchelorCustomer
We wish to commend your staff member Sarah who dealt with our online purchase with professionalism and courtesy. As we live in Australia it is difficult to obtain spare parts for our Isabella awning locally and for the second year in a row we have sourced them readily from yourselves with Sarah’s help.
Ms KershawCustomer
Fantastic service, wouldn't now go anywhere else. We bought a used van, and then came Covid.... Nothing but good stuff to say about these guys. Mark was brilliant all along the way, threw in a couple of extras (not sure he'll want me saying that...) and delivered it to our storage yard for free, making the van such a positive experience, even though we were stuck in the Middle East.
Mr ChappleCustomer
The Parts dept really knows their products.I was looking for a replacement caravan battery box . After speaking with the Parts dept, I felt they knew their products extremely well and advised me correctly on which to purchase. The item was dispatched that day and with overnight courier, arrived safely and well packaged the next.
Mr StuartCustomer
Thank you for providing just a great caravan and making the buying of our caravan a pleasurable experience.We picked up our Coachman Pastiche today and I can’t thank Brendan enough. He was superb today with all the help he gave us. He answered all my questions and some of them would have been stupid no doubt and not once did we feel rushed. He helped us from getting there till we left the forecourt.We will continue to use the shop at Kenmore and will be having our caravan serviced regular there too.
Mr MiddletonCustomer
Hi Brendan just a quick message to say thank you for all you help and guidance buying our new van, was nice to not be pressured and was all very easy and professional :) thank you and hopefully see you when we decide to upgrade :)
TomCustomer

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